Privacy Policy

1. Introduction

Syntiva ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI avatar generation services, website, and APIs (collectively, the "Service").

Syntiva is committed to protecting your privacy through industry-standard security practices and transparent data handling. By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, password, company name
• Payment Information: Credit card details (processed securely through Stripe)
• Content Data: Text scripts, voice recordings, uploaded images or videos
• Profile Information: Avatar preferences, voice settings, language preferences
• Communications: Support tickets, feedback, survey responses

2.2 Information Collected Automatically

• Usage Data: Features used, videos created, API calls made, generation times
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, errors encountered, referral URLs
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies
• Performance Data: Load times, rendering speeds, error rates

2.3 Information from Third Parties

• OAuth Providers: Basic profile information when you sign in with Google/GitHub
• Payment Processors: Transaction confirmations and fraud prevention data
• Analytics Services: Aggregated usage patterns and demographics

3. How We Use Your Information

3.1 Service Provision

• Generate and deliver AI avatar videos based on your inputs
• Process voice synthesis and lip-sync animations
• Store and manage your created content
• Provide customer support and respond to inquiries
• Process payments and manage subscriptions

3.2 Service Improvement

• Analyze usage patterns to improve features and user experience
• Train and improve our AI models (using aggregated, anonymized data)
• Debug issues and optimize performance
• Develop new features based on user needs
• Conduct A/B testing and product research

3.3 Communications

• Send service-related notifications and updates
• Provide technical support and respond to your requests
• Send marketing communications (with your consent)
• Share product updates and new feature announcements

3.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Detect, prevent, and address fraud and security issues
• Enforce our Terms of Service and protect our rights
• Protect the safety of our users and the public

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

4.1 Service Providers

• Cloud Infrastructure: AWS for hosting and data storage
• Payment Processing: Stripe for secure payment handling
• Analytics: Google Analytics for usage insights (anonymized)
• Communication: SendGrid for email delivery
• Support: Intercom for customer service

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.4 Aggregated Data

We may share aggregated, anonymized data that does not identify you personally with partners, advertisers, and other third parties for business purposes.

5. Data Retention

You can request deletion of your personal data at any time, subject to legal requirements and legitimate business needs for retention.

6. Data Security

We implement industry-standard security measures to protect your data:

Despite our security measures, no data transmission or storage system is 100% secure. If you have reason to believe your data has been compromised, please contact us immediately at support@syntiva.tech.

7. Your Privacy Rights

7.1 Rights for All Users

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications

7.2 Additional Data Rights

• Right to restrict processing of your data
• Right to object to processing for certain purposes
• Right to withdraw consent at any time
• Right to contact us with any data privacy concerns

To exercise any of these rights, contact us at info@syntiva.tech or through your account settings. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

You can control cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may limit functionality of the Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place:

• EU-US Data Privacy Framework certification
• Standard Contractual Clauses with service providers
• Adequacy decisions where applicable
• Binding Corporate Rules for internal transfers

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@syntiva.tech.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email to registered users
• Displaying an in-app notification
• Updating the "Last Updated" date at the top of this policy

12. Contact Information

For EU residents, you may also contact your local Data Protection Authority if you have concerns about how we handle your personal data.